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When you purchase products from Falcon Direct, you get a choice of the best service programs available anywhere, from anyone, bar none! Take your choice of a five year extended warranty or a direct flat rate repair program. The choice is yours!
You can extend the standard Falcon Direct one year warranty to five full years, excluding antennas, batteries, and damage caused by abuse for less than the cost of a single repair when you add the exclusive Falcon Direct Warranty Plus 5 year Service Program when you purchase your Falcon Direct product. Prices include UPS return ground shipping. You pay only for return to Falcon Direct. Rates are as follows:
| Model | Your one time cost (each) |
| Companion series wireless call notification terminals - All models. Order code COMR001 | $229 |
| Companion series wireless call buttons. Order code COMR002 | $49 |
| Motorola DTR Series, ICOM F50, or Ritron SLX100 and SLX400 personal communicators. - Order Code COMR003 | $59 |
Note: This service program is only available with the purchase of new equipment from Falcon Direct. You can place your order for the desired equipment by calling 1.800.489.2611. If you are purchasing products other than Companion products, please click here to visit our regular warranty and repair web site. If you prefer to pay for repairs as needed, you may choose our Flat Rate Repair Program. Details follow:
Falcon Direct has a common goal to provide our customers with the best service and repair program at the lowest possible price. Therefore, we offer a Flat Rate Repair Program for our most popular models returned to us for service and repair. This program is designed to minimize factory turn-around time and repair charges. This directly benefits our customers by limiting equipment downtime and decreasing your overall cost of owning our radio products.
Radio
Repair and Testing
All radios received for
service and repair undergo complete diagnostic testing to factory
specifications. Our experienced service technicians utilizing the
latest electronic equipment perform repairs and testing.
Technology
Updates
For maximum radio performance
and operation all radios received for service and repair are programmed
with software updates and the latest product improvements, as needed.
New
Repair Parts
Whenever a product received for service and repair is diagnosed as having a defective or
marginal board level component(s), the replacement part is a new
component, not used or refurbished so your product operates like new.
Case
Cleaning and Re-labeling
All radios received for
service and repair are cleaned externally before being returned, including
new labels whenever necessary.
Extensive
Quality Control Procedures
All repaired Falcon Direct products are subject to the same stringent Quality Control procedures just
like the new radio products coming off the manufacturing line. Every
repaired radio must meet extensive factory QC specifications without
compromise before it is returned to you.
90-day
Limited Repair Warranty
When your product leaves our repair facility, you have the security
in knowing that the service and repair is covered by a 90-day limited
repair warranty.
Made...and
repaired in the USA
Along with the confidence you
can have with our products, you can be assured of receiving the
highest level of post-sale customer service. We include the
cost of return via UPS ground shipping as part of the flat rate repair
charge. All you pay, other that the flat rate repair charge, is the
shipping costs to Birmingham, AL.
Flat Rate Repair Pricing Schedule
Current rates are as follows for out of warranty radios repaired at our shop are as follows:
| Model | Repair
without new battery |
Repair with new battery included |
| Companion series wireless call notification terminals - All models. | $249 | $269 |
| Companion series wireless call buttons. | $27 | $29 |
| DTR, F50, SLX100 and SLX400 portables | $179 | $199 |
| Reprogramming of DTR, F50 or SLX portables | $37.50 for 1st unit and $18.75 for each additional | Not applicable |
On-Site Service
If you prefer to schedule an on-site visit as opposed to returning defective equipment for repair, we will be happy to arrange for on-site service at your convenience during normal business hours (M-F 8am to 5pm). The cost for on-site service is $75 per hour charged from the time we leave our office till we return plus $75 per mile.
Payment terms
A check should be enclosed for payment of the applicable flat rate repair cost. Otherwise, equipment will be returned with C.O.D. cost added to the applicable repair cost. There are no provisions currently for billing or credit card payment. This allows us to offer the lowest possible cost for service.
Our state-of-the-art facility in Birmingham, AL contains all manufacturing and repair materials, engineering staff, service technicians, and other related resources to the manufacturing and servicing of your Falcon Direct product. You can count on us to provide fast turn-around for all your wireless communications needs.
Thanks for visiting with us. We
look forward to serving you! By the way, if you are not on our
mailing list, click here to
send us an email to request our monthly eNewsletter. We
think you will find it interesting. A sample newsletter is available
by clicking here.
The Falcon Team
At your Service!
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Copyright 2007 - Falcon
Direct, Inc.
This page was last updated on 06/13/2007
American quality at prices
below the imports!
36 - 20th Avenue NW - Birmingham, AL 35215
Phone Toll Free - 1.800.489.2611